Common questions
Legacy Office Conversion API FAQ
What files can I convert?
Valid OLE/CFB Microsoft Office 97-2003 files with .doc, .ppt, or .xls extensions, up to 4 MiB. The API returns DOCX, PPTX, or XLSX respectively.
How do I purchase the product?
Use AWS Marketplace to review the usage price and terms, choose Subscribe, then choose Set Up Your Account. During Limited release, the buyer AWS account must be allowed. See the purchase guide.
How do I receive the API key?
AWS redirects the subscribed buyer to the CoreNova registration page. After the buyer enters a business email and the Marketplace token is resolved, the API key is displayed once.
Is the CoreNova key an AWS access key?
No. It is a bearer credential used only with api.corenovacloud.com. Do not configure it in AWS CLI or treat it as an IAM credential.
What if I lose the API key?
The original cannot be recovered because CoreNova stores only its hash. Return to the product's account-setup link in AWS Marketplace and register again. The new key immediately invalidates the previous key.
When am I charged?
One Marketplace unit is reported only after a result is generated and its OOXML ZIP structure is validated. Failed files, authentication failures, status queries, downloads, and idempotent replays are not metered.
Are documentation views billed?
No. The documentation is hosted separately and does not call the metered conversion operation.
How long are files retained?
Inputs are deleted after processing. Successful outputs remain available for approximately 30 minutes. A one-day S3 lifecycle rule is the deletion safety net.
Does the API run macros?
No. Macros are never executed, and XLS VBA preservation is disabled.
Is visual fidelity guaranteed?
No. The service targets structural compatibility, not universal pixel-perfect equivalence. Test representative complex documents and perform visual sampling before a large migration.
Is the result directly ready for RAG?
No. DOCX, PPTX, and XLSX are modern intermediate formats. A downstream parser must extract text or structured elements before chunking, embedding, and indexing.
Does Amazon Bedrock require conversion first?
Not always. Bedrock Knowledge Bases currently accepts DOC/DOCX and XLS/XLSX. Conversion can still standardize an archive and simplify mixed downstream tooling. PowerPoint requires a separate parsing or representation step before Bedrock ingestion under the current supported-format list.
Can I send files directly from S3?
Version 1 accepts a direct multipart upload from the caller. It does not accept an S3 URI or assume a role in the buyer account.
Can I retry a request?
Yes. Reuse the same Idempotency-Key with identical file bytes to receive the original task without duplicate metering. Use a new key when the source bytes change.
How do I get support?
Email [email protected] with the AWS account ID, task ID, source format, byte size, timestamp, and error code. Never attach customer files, API keys, or presigned URLs.